Always Coco Fine Jewelry Sales Polocies
Ring Sizing for engagement rings only
We understand that ring sizing ahead of proposal day can be difficult, so we will provide a one-time re-size at no cost. Any sizing beyond that will be at the customer's expense. If a ring cannot be resized for any reason, we will notify you as soon as possible.
We love resetting your most precious stones, but we ask that you sign a waiver prior to any work done on your existing stones.
We highly recommend getting all fine jewelry insured. This will best protect you and your work of art for the future. Always Coco does not replace any large stones outside of mele stones which must be replaced within 60 days of purchase. Please reference the link below for insurance options.
All custom orders require a 50% down payment prior to work starting on your jewelry. Payment in full is required prior delivery. Payment plans may be arranged in special circumstances, but items will not be shipped until payment is complete.
If you receive damaged jewelry, we ask that you notify us within 14 days of the item being received. Please provide a picture of the jewelry with a detailed description of the damage.
There are no returns on custom pieces as everything was sourced and crafted specifically for you.
If you receive a piece and question the quality of the craftsmanship, we ask that you notify us within two weeks of the item being received. We will provide 2 separate appraisals verifying the quality of the piece. If we find that the jewelry is of low quality, we will accept it as a return and provide 10% off your next purchase. If the quality is guaranteed by the 2 separate appraisers, we are unable to accept the jewelry as a return.
Always Coco, LLC