Always Coco Care Warranties
Your story deserves to be cared for.
Every Always Coco Fine piece is crafted to be worn every day and cherished for a lifetime. Our Warranty & Care Program is our promise to stand behind the craftsmanship of every heirloom we create.
Complimentary Warranty — Included with Every Piece
We include a 6-month warranty from the date your jewelry is delivered.
This covers:
- Manufacturing defects in materials or workmanship
- One complimentary repair for a verified manufacturing defect
- One complimentary cleaning & inspection within the first 6 months
To maintain eligibility:
- Warranty applies to the original purchaser only
- All repairs must be completed by Always Coco Fine or an approved partner
What’s Not Covered:
- Loss, theft, or lost stones due to impact or misuse
- Normal wear and tear (scratches, dents, thinning shanks, stretched chains)
- Damage from chemicals, heat, swimming, or improper handling
- Damage from third-party or unapproved repairs
- Damage from client-provided stones unless approved in writing
If a repair is not covered, we will provide a transparent estimate for approval before proceeding.
Coco Concierge Care PLUS Tiers
For elevated peace of mind, upgrade to Coco Concierge Care for prioritized service and ongoing maintenance. Broken down by tiers:
Tier 1 — $500- $1,000
Heritage Care Plan: $99
- 2 years total protection
- 1 stone tightening
- 1 polishing or rhodium plating
- 1 clasp/chain repair (light duty)
- Free shipping both ways
Tier 2 — $1,000–$2,999
Signature Care Plan: $199
- 3 years total coverage
- 1 resizing (up to 1 size)
- 1 accent-stone replacement (<2mm)
- Polishing/rhodium plating annually
- Chain + clasp repair if needed
- Free shipping both ways
Tier 3 — $3,000–$6,999
Fine Legacy Care Plan: $325
- 3 years total coverage
- 2 cleanings + 1 stone checks/year
- Up to 2 resizing events (¼–½ size)
- Stone tightening anytime
- 1 accent-stone replacement (<3mm)
- Chain + clasp repair
- Free shipping both ways
Tier 4 — $7,000–$15,000
Heirloom Protection Plan: $599
- 5 years total coverage
- Unlimited stone tightening
- 2 accent stone replacements (<3mm)
- 1 major repair (e.g., re-tip prongs)
- Annual polish/rhodium plating
- Sizing (2x up to 1 size)
- Free shipping both ways
Tier 5 — $15,000+
Bespoke Luxe Plan: $1,200
- 5 years total coverage
- Center-stone prong work included
- Accent-stone replacement (<4mm)
- Unlimited polishing + inspections
- Annual refurbishment service
- Free Shipping Both Ways
Exclusions:
- Loss or theft not included. It is best practice to have all your fine jewelry insured.
- Damage from chemicals/impact (e.g., gym wear)
- Third-party modifications
- Repurposed stones
- Center stone damage or loss. It is best practice to have all your fine jewelry insured.
The purchase window for all plans must be done at time of purchase or within 30 days of delivery. Purchase a tiered warranty though our customer service at sales@alwayscoco.com
Reminder, for coverage: one plan protects one piece of jewelry. It is non-transferable to other pieces of jewelry. Please keep a receipt of your warranty purchase.
How To Use Your Warranty or Care Plan:
- Register or purchase your piece within 30 days of delivery through sales@alwayscoco.com
- Request service any time through our customer service email sales@alwayscoco.com
- Receive a prepaid shipping label if the issue is covered
- Our jewelers will evaluate your piece and confirm turnaround
- Your jewelry is repaired, polished, and returned with a care update
Turnaround: Typically 10–15 business days in-house plus shipping
Our Promise:
We design heirlooms to be passed down.This program ensures your piece is cared for along the way — just like the stories it holds.
Crafted to last.
Protected with intention.
Always Coco Fine.
Our warranty is designed to keep your jewelry beautiful and structurally sound. Warranties handle maintenance based services.
For complete peace of mind — including protection for loss, theft, and center stones — we recommend insuring your piece with Jewelers Mutual.