Always Coco provides FREE EXCHANGES (within the continental US only). A pre-paid, pre-addressed return shipping label will be provided to any qualifying order purchased on the website via email upon request. Items are eligible for an exchange for up to 14 days after the product has been received*
Any unworn merchandise in its original packaging you would like to return for a refund must be sent back to ALWAYS COCO within 14 business days of receiving the product. Item must be received within 21 days of return request. Return shipping is non-refundable.
*Please note that 5% of all orders are being donated to the National Alliance on Mental Illness, Dallas Chapter. For this reason, if you are returning an item your return will be less 5%.
**Custom pieces are NOT eligible for return or exchange. All custom orders are considered final.
If your order falls within these guidelines – and you would like to make a return or exchange, please email us at firstname.lastname@example.org. Any unauthorized returns can be subject to denial.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday with the exception of federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact us via email at email@example.com.