Returns & Exchanges

All custom, personalized, and sale items are FINAL SALE. These pieces are not eligible for return, exchange, or store credit. This includes:

• Custom pendants
• Engraved pieces
• Custom stone sourcing and/or cutting
• Custom sizing or modifications
• Any design created or altered specifically to a client
• Private Pricing pieces
• Sale items

Non-personalized pieces may be eligible for return, exchange, or store credit within 10 days of delivery. To be eligible for a refund or store credit, the piece must be returned in its original condition and packaging while also free of any signs of wear, damage or alterations. Returns are reviewed upon receipt and accepted at our discretion.

Refunds

Approved returns will be issued to the original form of payment or as store credit.

Please allow 5-7 business days for processing once your return has been received and reviewed. Original shipping costs are not refundable. 

Return Shipping

Clients are responsible for return shipping arrangements along with any and all costs associated. We recommend shipping with full insurance coverage and tracking, as Always Coco Fine cannot assume responsibility for pieces lost or damaged in transit.